Implementation Manager

Location: Remote

About our team

We are a team of seasoned software and fintech entrepreneurs who’ve come together to solve a big problem we have experienced first hand. We bet you have experienced it too. We value diversity of thought, principled thinking and can-do attitudes that keep up the pace needed to succeed in our market. We’re making a bold bet – and there is no better time than now to get on with it.

We are looking for an Implementation Manager to join the Zenda Customer & Partner Success team. The ideal candidate will drive implementation and adoption of Zenda’s technology platform and products that deliver healthcare-related fintech solutions. You will work with a diverse and passionate team to help launch groundbreaking products that combine banking, payment card processing, and tax regulation compliance.

What you’ll do
  • Develop and implement customer engagement strategies that ensure rapid adoption of a new payment paradigm that’s flexible enough for various user personas
  • Work with stakeholders in the HR and Finance departments of customers to enable deployment of Zenda products alongside benefits and payroll systems
  • Design and implement programs to ensure Zenda services meet our customer satisfaction and regulatory compliance expectations
  • Engage with our partners who enable delivery of banking and investment options for Zenda customers
  • Use workflow tracking and automation tools to improve customer experience
  • Collaborate across teams on priorities, deadlines, and deliverables
What you’ll bring
  • Bachelor’s degree in business, engineering or a related field
  • 5+ years of experience in a customer success role involving live customer engagement, preferably for SaaS products that have transformed payments or healthcare spending or insurance
  • Great management skills related to work with enterprise and SMB clients on implementation and integration with other software platforms
  • Experience of administering and configuring customer success tools and processes
  • Understanding of corporate employee benefit plans
  • Excellent knowledge of document collaboration and productivity suites (Microsoft and Google).
  • Excellent written and verbal communication skills
What you’ll get
  • Competitive salary and equity for all full time employees
  • Flexible PTO
  • Generous allowances for home office setup
  • Health insurance (of course!)
Please Mention These in Your Application
  • Links to online content you have written (blogs, etc.)
  • Work history (LinkedIn or Blog URL)

Zenda is committed to developing and maintaining a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.